Love your real estate agent? Oh, not so much?

November 17th, 2008, 3:00 am · Post a Comment · posted by Marilyn Kalfus, real estate reporter

ZipRealty is now posting client ratings of its real estate agents on its home buying search Web site.

It’s apparently the first national residential brokerage to post “customer satisfaction” scores for all of its agents who have closed at least three transactions with the company.

Ratings appear in a one-to-five star ranking and are updated every month. ZipRealty says on its site:

“ZipRealty uses a third-party vendor to administer surveys to each client who buys or sells a home with any of the company’s 2,800 agents in the 35 U.S. markets where the company operates. Agent scores are translated to rankings from one star (completely dissatisfied) to five (completely satisfied), based on the answer to the question, “How satisfied were you with the service you received from your agent(s)?”

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